{"id":1595,"date":"2024-06-23T19:46:51","date_gmt":"2024-06-24T00:46:51","guid":{"rendered":"https:\/\/lyqauditores.com\/?page_id=1595"},"modified":"2024-06-23T23:46:39","modified_gmt":"2024-06-24T04:46:39","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/lyqauditores.com\/en\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"<div id=\"fws_6a1ec4f69286b\"  data-column-margin=\"default\" data-midnight=\"light\" data-top-percent=\"10%\" data-bottom-percent=\"7%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: calc(100vw * 0.10); padding-bottom: calc(100vw * 0.07); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer using-image\" ><div class=\"row-bg viewport-desktop using-image\"  style=\"background-image: url(https:\/\/lyqauditores.com\/wp-content\/uploads\/2024\/06\/banner-pqr.jpg); background-position: left top; background-repeat: no-repeat; \"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background: #000000; background: linear-gradient(90deg,#000000 0%,#1d2444 100%);  opacity: 0.8; \"><\/div><\/div><div class=\"nectar-shape-divider-wrap no-color\" style=\" height:50px;\"  data-height=\"50\" data-front=\"\" data-style=\"curve\" data-position=\"bottom\" ><svg class=\"nectar-shape-divider\" aria-hidden=\"true\" fill=\"\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\"> <path d=\"M 0 0 c 0 0 200 50 500 50 s 500 -50 500 -50 v 101 h -1000 v -100 z\"><\/path> <\/svg><\/div><div class=\"row_col_wrap_12 col span_12 light center\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<h1 style=\"text-align: center\" class=\"vc_custom_heading\" ><a href=\"https:\/\/lyqauditores.com\/en\/new\/contactanos\/\" title=\"Contact Us\">PQRS<\/a><\/h1>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6a1ec4f692c5a\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"2%\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: calc(100vw * 0.02); padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h3 style=\"text-align: center;\"><span style=\"color: #5baebc;\">Peticiones, Quejas, Reclamos y Solicitudes (PQRS)<\/span><\/h3>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6a1ec4f692e3f\"  data-column-margin=\"40px\" data-midnight=\"dark\" data-bottom-percent=\"5%\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: calc(100vw * 0.05); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1601-o1\" lang=\"es-CO\" dir=\"ltr\" data-wpcf7-id=\"1601\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1595#wpcf7-f1601-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1595#wpcf7-f1601-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1601\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_CO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1601-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:1601,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.9.8&quot;:true,&quot;notice_dismissed_rollback-cf7-6.1.1&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"cf-container\">\n\t<div style=\"text-align: center;\"class=\"cf-col-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipo\" value=\"Peticiones\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Peticiones<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo\" value=\"Quejas\" \/><span class=\"wpcf7-list-item-label\">Quejas<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo\" value=\"Reclamos\" \/><span class=\"wpcf7-list-item-label\">Reclamos<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipo\" value=\"Solicitudes\" \/><span class=\"wpcf7-list-item-label\">Solicitudes<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label>Nombre<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label>Apellido<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellido\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label>Correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label>Telephone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-phonetext\" data-numberonly=\"true\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono\" \/><input type=\"hidden\" name=\"telefono-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> Ciudad<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ciudad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ciudad\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> Dependencia \/ Direcci\u00f3n<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> Nombre de la empresa en la que labora<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> Position<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cargo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cargo\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-12\">\n\t\t<p><label> Situaci\u00f3n que gener\u00f3 su preocupaci\u00f3n o molestia:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"situacion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"situacion\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-12\">\n\t\t<p><label> De ser posible, indique informaci\u00f3n espec\u00edfica del evento (fecha, hora, lugar espec\u00edfico, nombre de personas, etc.):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-12\">\n\t\t<p><label> Consideraciones adicionales:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"consideraciones\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"consideraciones\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-12\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"privacidad\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"privacidad[]\" value=\"Autorizo tratamiento de datos personales de acuerdo a la ley 1581 de 2012 y Aviso de Privacidad\" \/><span class=\"wpcf7-list-item-label\">I authorize the processing of personal data in accordance with Law 1581 of 2012 and Privacy Notice<\/span><\/span><\/span><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"padding: 30px 0px 0px 70px;text-align: center;\" class=\"cf-col-12\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"PQRS Peticiones, Quejas, Reclamos y Solicitudes (PQRS) PeticionesQuejasReclamosSolicitudes Nombre Apellido Correo electr\u00f3nico Tel\u00e9fono Ciudad Dependencia \/ Direcci\u00f3n Nombre de la empresa en la que labora Cargo Situaci\u00f3n que gener\u00f3 su...","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1595","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/pages\/1595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/comments?post=1595"}],"version-history":[{"count":8,"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/pages\/1595\/revisions"}],"predecessor-version":[{"id":1606,"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/pages\/1595\/revisions\/1606"}],"wp:attachment":[{"href":"https:\/\/lyqauditores.com\/en\/wp-json\/wp\/v2\/media?parent=1595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}